Is a multidisciplinary clinic like ours, new to you? Are you getting ready for your first visit or wanting to learn more about us? Read our FAQs below to learn more and find out what to expect during your visit.
Do I need a doctor's note to arrange a visit with a WIN practitioner?
A doctor’s note is not required to book a visit. Anyone can book a visit at any time. However, some insurance providers may require this for reimbursement Purposes. If you wish to use your benefits, we ask that you contact your insurance company to understand the details of your plan, the services you have coverage for and the amount of coverage you have.
Do I need a referral from a doctor or another health care provider to book a visit?
Do insurance plans cover your services?
How should I dress for my visit?
How long are the visits?
What are the fees for your health services?
Are the WIN practitioners licenced?
I was referred to another clinic by my doctor, can I still come to WIN?
What is your cancellation/no-show policy?
Please note that we require 24 hours’ notice to cancel an existing appointment. Cancellations made with less than 24 hours’ notice or “no shows”, may be subject to a cancellation fee in the full amount of the service booked. Our service providers are independent contractors and a no-show or late cancellation result in lost wages.
We understand that at times, certain circumstances do not allow for 24 hours’ notice. In this case, we offer patients a “grace” cancellation. Please speak with our Patient Experience Coordinators or your WIN health provider for more details.